Refund policy

Olle Exchange Policy

At Olle, we hold our gear to high standards of quality and performance. Please review our exchange policy below before making a purchase.

Final Sale & No Refund Policy

We do not offer cash refunds, store credits, or payment reversals under any circumstances. All sales are final once an order has been delivered.

Exchange Eligibility & Scope

We accept exchanges strictly for size adjustments or defective items, subject to the following rules:

  • Same Product & Variant Only: Exchanges are strictly permitted for the exact same product model and colorway as originally ordered.

  • No Color Swaps or Product Substitutions: You cannot exchange an item for a different colorway, a different product style, or another merchandise category.

  • Exchange Window: You must request an exchange within 14 days of receiving your package.

To be eligible for an exchange, your item must meet all of the following conditions:

  • Unworn, unwashed, and unused

  • In its original condition and packaging

  • All original product tags attached

  • Accompanied by the original receipt or proof of purchase

How to Initiate an Exchange

  1. Contact our support team at ollesportsdnbhd@gmail.com with your order number, proof of purchase, and the specific size exchange requested.

  2. Once your exchange request is approved, you will receive step-by-step instructions and the designated return address:

    Return Address:

    Giant USJ, 1, Persiaran Subang Permai, Subang Light Industrial Park, 47500 Subang Jaya, Selangor

  3. Pack the item securely and ship it to the provided address.

Note: Items sent back to us without prior exchange authorization will not be accepted or returned.

Damages, Defects, & Incorrect Items

Please inspect your order immediately upon arrival. If your item is defective, damaged in transit, or if you received the incorrect item:

  1. Email ollesportsdnbhd@gmail.com within 48 hours of delivery.

  2. Include clear photos/videos of the damage or discrepancy along with your order number.

  3. Once verified, we will arrange a direct replacement for the exact same item and colorway at no additional cost to you.

Non-Exchangeable Items

The following items are strictly non-exchangeable:

  • Sale, clearance, or discounted items

  • Gift cards or promotional vouchers

  • Custom or personalized orders

  • Items showing signs of wear, washing, alteration, or damage after delivery

Shipping Fees & Processing

  • Customers are responsible for all shipping costs associated with returning items for size exchanges, unless the return is due to a manufacturing defect or shipping error on our part.

  • We recommend using a trackable shipping service, as Olle is not responsible for items lost or damaged during transit back to our facility.

  • Once your return is received and inspected, we will dispatch your replacement variant within 5–7 business days.

For any additional questions regarding exchanges, contact us at ollesportsdnbhd@gmail.com.